Privacy Policy

Welcome to esrecovery.com. The Site is owned and operated by E&S Recovery. This Privacy Policy explains how E&S Recovery collects, uses, discloses, and safeguards personal information obtained through the Site, including but not limited to information collected in connection with SMS (text message) communications. Please read this Privacy Policy carefully.

By using the Site or voluntarily providing your information, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use the Site.

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1. Information We Collect

E&S Recovery may collect the following categories of information from or about you:

a. Information You Provide Voluntarily

• Name

• Mailing address

• Email address

• Phone number (including mobile number)

• Account-related information (if applicable)

• Any information you choose to include in communications to us

b. Information Automatically Collected

When you visit the Site, we may automatically collect:

• IP address

• Browser type

• Operating system

• Pages viewed and access times

• Referring website addresses

c. Information Collected via SMS

If you opt-in to receive text messages, we may collect:

• Your mobile number

• Message content and delivery status

• Message interaction data (e.g., whether and when you read, replied, or unsubscribed)​

2. How We Use Your Information

We use the information we collect for the following purposes:

• To communicate with you regarding your account or inquiries

• To send SMS messages or email communications (with your prior consent)

• To comply with legal obligations or respond to lawful requests

• To operate and improve the Site’s content, functionality, and security

• To maintain internal records for business or legal purposes

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3. SMS Messaging and Consent

By voluntarily providing your mobile phone number, you consent to receive SMS messages from E&S Recovery for account-related purposes, such as:

• Payment reminders

• Account updates

• Support and customer service notifications

Disclosures:

• Message and data rates may apply

• Message frequency may vary

• To opt-out, reply “STOP” to any message

• For assistance, reply “HELP” or contact us directly

SMS messages are not sent for marketing purposes unless you have provided express written consent as required by law.

4. How We Share Your Information

We do not sell your personal information. We may share your information with third parties in the following limited circumstances:

• Service Providers: We may share information with vendors who perform services on our behalf (e.g., SMS gateways, IT support, cloud hosting).

• Legal Requirements: We may disclose information if required to do so by law or in response to legal process.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal obligations, dispute resolution, and enforcement of our agreements.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

7. Your Choices and Rights

You have the following choices regarding your personal information:

• Opt-out of SMS messages: Reply “STOP” to any text message from us.

• Access or update your information: Contact us at info@esrecovery.com.

• Request data deletion: You may request deletion of your information, subject to certain legal limitations.

• Do Not Track Signals: Our Site does not currently respond to “Do Not Track” browser settings.

8. Children’s Privacy

The Site is not intended for or directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We encourage you to review this Privacy Policy periodically. Your continued use of the Site after changes are posted constitutes your acceptance of those changes.

10. Location of Data Processing

E&S Recovery operates in the United States, and your information may be processed and stored in the U.S. By using the Site, you consent to the transfer and processing of your data in the United States.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our practices, you may contact us at:

E&S Recovery, LLC
914 20th ST T
Great Falls, MT 59405
Email: info@esrecovery.com